Shipping policy


GRAE COLLECTION

Shipping Policy

Carefully Packed • Secure Delivery • Boutique Experience

At GRAE COLLECTION, every order is prepared with care to ensure a smooth and reliable delivery experience. Because many of our pieces are limited or one‑of‑a‑kind, we take special measures to protect your purchase during processing and shipping.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays begin processing the next business day.

Shipping Time

Delivery times vary depending on the destination and the shipping method selected at checkout.

Typical U.S. delivery time: 3–7 business days
(Delays may occur during holidays, severe weather, or carrier‑related issues.)

Tracking Information

Once your order ships, you will receive an email with:

  • Your tracking number
  • Carrier information
  • A link to follow your package in real time

Shipping Delays

GRAE COLLECTION is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • High‑volume seasons
  • Incorrect or incomplete shipping information provided by the customer

Incorrect Address

Customers are responsible for entering accurate shipping information.
If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Lost or Stolen Packages

Once a package is marked Delivered by the carrier, GRAE COLLECTION is not responsible for:

  • Lost packages
  • Stolen packages
  • Misdelivered packages

Customers must contact the carrier directly to file a claim.

International Shipping

International shipping may be available for select regions.
Customers are responsible for any customs fees, import duties, or taxes required by their country.

Final Sale Items

Items marked as Final Sale are not eligible for returns or exchanges.

Contact

For shipping questions or support, contact us at:
graecollection01@gmail.com