FAQ — Frequently Asked Questions

 

1. How long does it take to process my order

All orders are processed within 1–2 business days. You will receive an email notification once your order is ready for shipment.

2. How long does shipping take

Delivery times vary depending on your location:

  • USA: 3–7 business days
  • International: 7–15 business days

A tracking number will be provided once your order ships.

3. Do you accept returns

Yes. We accept returns within 3 days of delivery, as long as the item is unused, in perfect condition, and in its original packaging.

4. Which items are Final Sale

For hygiene and exclusivity reasons, the following items are Final Sale:

  • Delicate accessories
  • One‑of‑a‑kind pieces
  • Sale items
  • Personalized items

5. Who covers the return shipping cost

Customers are responsible for the return shipping cost.

6. What if my order arrives damaged

Please contact us within 24 hours with photos of the item and packaging. We will assist you as quickly as possible.

7. Can I cancel my order

Cancellations are only accepted if the order has not been shipped yet. Once it is in transit, cancellations are not possible.

8. Do you offer exchanges

Yes, as long as the item is available. If not, you may request a return within the allowed period.

9. Are the products handmade

Yes. Many pieces are carefully handcrafted, making them unique. Small variations are completely normal.

10. How can I contact GRAE COLLECTION

You can reach us at:
📧 graecollection01@gmail.com
We respond within 24–48 business hours.

 

The page description has been saved. Your FAQ page for GRAE COLLECTION is now live with comprehensive answers covering order processing, shipping, returns, final sale items, damaged orders, cancellations, exchanges, handmade product details, and contact information.