Privacy policy


GRAE COLLECTION

Privacy Policy

Confidentiality • Trust • Boutique Experience

At GRAE COLLECTION, we value your privacy as much as we value the quality and uniqueness of every piece we offer. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our store.

Information We Collect

We may collect the following information when you visit or make a purchase:

  • Name and contact details (email, phone number, shipping address)
  • Payment information (processed securely through Shopify’s trusted payment partners)
  • Order details and purchase history
  • Device information, IP address, and browsing behavior
  • Any information you voluntarily provide through forms or customer support

We only collect information necessary to provide a smooth, secure, and personalized shopping experience.

How Your Information Is Used

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our store experience and product offerings
  • Detect and prevent fraud or unauthorized activity
  • Send updates or promotions (only if you choose to subscribe)

We do not sell or share your personal information with third parties for marketing purposes.

Payment & Security

All payments are processed securely through Shopify’s encrypted payment system.
We never see or store your full credit card details.

Shopify protects your data using industry‑standard security measures, including:

  • Encrypted transactions
  • Secure servers
  • Fraud detection tools

Your privacy and safety are always a priority.

Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences
  • Improve site performance
  • Analyze store traffic
  • Personalize your shopping experience

You can disable cookies in your browser settings at any time.

Third‑Party Services

We may use trusted third‑party tools (such as Shopify, payment processors, or analytics services) to operate our store.
These partners only access your information as needed to perform their services and are required to protect it.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data
  • Opt out of marketing communications
  • Limit certain types of data processing

To exercise any of these rights, contact us at graecollection01@gmail.com.

Data Retention

We keep your information only as long as necessary to:

  • Fulfill your order
  • Meet legal requirements
  • Resolve disputes
  • Maintain accurate business records

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.
The updated version will always be available on this page.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at:
graecollection01@gmail.com